Shipping, Returns and Ordering
Autumn Sonata has shipping locations in both Portugal and The United States. All orders are typically processed and shipped within 3 business days after order confirmation. Once your order is shipped you will receive tracking information for the package. Shipping in the US and within the Schengen area have standardized shipping rates. For outside these areas, an extra shipping charge will apply. Shipping rates can vary and will be calculated at checkout. Please don't hesitate to get in touch with us at firstname.lastname@example.org if you have any questions about shipping your order, or if you have any special delivery requests or instructions. If you do not see your shipping location in the dropdown menu, please contact us at email@example.com to arrange shipping.
Our European facility is able to ship to countries outside of Europe. Please contact us via email to arrange shipping if your country is not listed at checkout. We are currently accepting pre-sale orders only for the US. We will update you when our products are eligible for shipping within the US.
Please note: International orders may incur additional fees and duties. The responsibility for any custom duties, taxes or additional fees which may be imposed rest solely with the customer. Please contact your local customs office to find out if your order will incur fees prior to completing your online purchase.
Unless stated otherwise, Autumn Sonata only offers refunds on items purchased through our website within 14 days of receipt of goods, which means you have 14 days after receiving your item to request a return. To request a return, please contact us at firstname.lastname@example.org with the subject 'Return Request' and your order number. Items sent back to us without first requesting a return will not be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once your refund is processed, the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.
Notable Exceptions: We do not offer refunds on any discounted items, including any promotional discounts, with the exception of the initial 10% welcome discount.
Please note: Any request for exchange or refund requires a receipt or proof of purchase and item/s must be unused and in original condition, including tags. We recommend sending returns using a tracked option as Autumn Sonata is not responsible for any lost packages or the cost of return shipping.
You can always contact us for any return question at email@example.com.
We will notify you once we’ve received and inspected your return. If the return conditions have been met, we will confirm the return and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please do not hesitate to contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.